Subway complaint: Adding tip to your bill without you knowing

Complaint from Not happy with subway reported on 13 August 2023 about Subway

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

THEY ARE NOW AUTOMATICALLY ADDING A TIP TO YOUR BILL!! I WALKED IN AND GOT TWO SANDWHICHES TAKE OUT. LOOKING AT MY RECIEPT LATER, THERE WAS AN AUTOMATIC TIP OF 3.97 ON IT!! A TIP IS SOMETHING YOU CHOOSE TO GIVE, NOT AN OBLIGATION. THERE WAS NO SERVER, AND THE CASHIER AND KITCHEN STAFF WERE DOING WHAT SUBWAY PAID THEM TO DO! THERE SHOULD NOT BE A TIP ON MY ORDER!! HOW DARE THEY TAKE MONEY FROM ME WITHOUT MY KNOWLEDGE!

Suggested solution:

MAKE SURE EMPLOYEES DONOT JUST ADD A TIP ON YOUR ORDER, AND MAKE SURE THE OWNERS /MANAGEMENT OF SUBWAY STOP AUTOMATICALLY ADDING THE TIP!! TO DO SO IS THEFT!!

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