Complaint: Refusal to give account access or to allow me to transfer.

on 11 April 2022 about Straight Talk in category Telecom

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My complaint:

I have been denied access to my account for 2 years. I feel Straight Talk has kept cheating my account: I paid for double minutes for life, my minutes seem to mysteriously disappear, etc. I decided my only option was to change carriers when they would not help. They have refused to transfer my number. Failing that, I tried to get a new number but they now will not deactivate my phone so the other carrier can activate it.

Suggested solution:

Try should immediately release my number and consider compensation for the year plus service for which I have paid.

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