Straight Talk complaint: Automated system lied
Filed 31 Aug 2021 by Lea
I called to pay my phone bill on August 3 at 2:39A.M. After I paid my 55.00$ plus 5.00$ taxes . totaling 60$, the automated system told me that my rewards plan had enough points for a free month of service. It ask did I want the reward. I said yes and it told me my September bill was on reserve. Then today I get a notification saying my bill is due September 2. I called customer service about it and they said they had trouble with the system and had complaints. She was sorry but I didn’t get anything. I’m disabled with terminal cancer, and my income is very fixed. It’s not my fault their system has problems, and lies to people. If their system made a mistake then they should honor their systems mistake.
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