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Filed 8 Apr 2022 by Wendy

On Thursday April 7th, approximately 815pm. I went into the Dartmouth stop n shop to return rotten smelling haddock I purchased the previous day. I went to customer service desk and a minute later was approached by a woman pushing a cart of food, she told me the desk was closed and asked what I wanted. I explained my issue, she said, well the desk is closed. I replied, that’s fine but I do need to return this tonight. (I shouldn’t have to explain myself, but I will for this complaint. I’m a nurse, I work 16 hour shifts. Your store is not open before I have to be at work, and close 2 hours after I get out of work, so I have no option.) Rachael was clearly upset and she rolled her eyes, turned and walked away from me with her head held high. She then yelled to a young man (cashier), that was 15 feet from her, you need to do a return for rotten fish. She then yelled to me, to go to register 15. I asked her name, she replied Rachael. I said thank you for your help. And then her demeanor changed to throwing out thsnk yous and pleasantries. (Why? Because I asked her name?) The young man that helped me out was so sweet. You really don’t need stuck up rude old hags like Rachel representing your company. Of you’re going to sell old rotten bacteria filled fish and meat, then expect returns. This os my money and I will gladly go 2 miles to shaws grocery store.

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