Complaint: poor management

on 22 April 2021 about Stop and Shop in category Supermarkets / Grocery Stores

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My complaint:

I am an orthodox Jew. Last month we observed the Passover Holiday. I went into the store to get Kosher for Passover (kfp) diet Pepsi. There was none. I checked with management and was told that they weren’t doing any this year. I called Pepsi direct and they flatly denied it and said they are doing kfp. They suggested that the store put in for a special order. I went to the store and spoke with the manager and he took whatever info he needed and said he would submit. Here it is about 5 weeks later and I havent heard a word from the store. Someone should have gotten back to me. There is absolutely no reason that there shouldnt be kfp diet pepsi, especially in a predominately Jewish neighborhood

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Justified complaint?

Suggested solution:

I guess they should have prepared better for the Passover holiday and should have kept in touch with me, the customer

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