Stop and Shop complaint: file complaint on employee

I worked up until January of 2021 at this store then got transferred i have almost 12 years with this company,i went into the store this evening since its close to my home and I usually shop there it was a little after 9pm when I got to the self checkout I asked one of the employee to get me a pack of cigarettes i was informed by a rude CSS they can not sell me them because customer service is closed which is nothing more then a lie since other stopandshop no matter the time they can get them i asked for a manager an Kevin Malard came down when I told him what happened he looked surprised and offered to get me them i there for refused told him i will go elsewhere and informed the manager how the CSS a week prior was insulation another employee and was talking badly about elderly people i find that offensive since i am 56 years old i will no longer do business with store 714 i do believe if the old manager Bridget was there this employee would have been written up thank you any questions feel free to call. Georgianna a Sousa 401-419-2007