Skip to content
File a complaint
File a complaint

StockX complaints

StockX complaint: Haven’t received payment

Open 987 views Retail Company
File your StockX complaint How does Complain.biz work?

Filed 12 Aug 2021 by Toni

I have shipped off air Jordan 1 fragment trainers to StockX and they sent me a notification saying that the payout has been sent however I have not received the funds (total is £740.37). I selected PayPal as my payout option and normally it take 30 mins for the funds to be transferred yet I have still not received it. They keep telling me to wait a couple of days but you only need to wait a couple of days if you select bank as your payout option. I have emailed them continuously, only for them to give me unsatisfactory responses. The last person that emailed me even got the item with that I sold wrong- she mentioned supreme when I sold Jordan, which suggests to me that they could have transferred my money into somebody else’s account. Also, they have told me to contact PayPal and Hyperwallet- both companies tell me there are no funds in my account. Which suggests that it was StockX who made the error.

StockX complaint: Haven’t received payment
Photo Toni uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

1 comment

  1. ThaDameDash

    The exact same thing happened to me yesterday. It said I got a payout on 8/11 when usually it only takes 30 mins but when I contact StockX they said they sent it and wait 1-5 business days. What's sad is even on their own site it says PayPal only takes 30 mins yet their telling you to wait days. I swear the response is so generic they don't care and not even trying to help fix the issue at all.

    Reply

More StockX complaints

View all 65

Wronged by StockX too?
Make it sting!

Launch complaint