My complaint:
On Nov 2, 2022, my catalytic converter was stolen at my job. Since it was around 5pm I took it to a shop that was open. State Farm agreed to replace the catalytic converter costing over $2500.00 but would not give me a rental car. State Farm states my vehicle does not have coverage.
Almost three years ago I had Farmers, and my old truck was hit Farmers gave me a rental while I was transferring to State Farm. I was transferring my vehicle and my girlfriend’s vehicle to State farm because of cost. Since I asked for full coverage because I my truck was new when I bought, I thought rental would come with it.
I was told my girlfriend’s vehicle had rental car coverage but mine did not. Both vehicles were switched over the same day. State Farm states that rental car coverage is an added feature, but I did not ask for my girlfriend’s vehicle to have it and there is nothing stating I declined the coverage. State Farm inform me that they are still going to deny the rental car because I did not check my coverage.
Suggested solution:
cover my rental car
