SpinTel complaint?

Do you have a dispute or a bad customer experience with SpinTel? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

SpinTel customer service can be reached on 1300 303 375, and the SpinTel contact page also offers live chat, Facebook Messenger and WhatsApp. SpinTel lists separate lines for sales and for moving house on the same page, and its complaints email is in the contact details at the top of this page. Have the account number, the service address and any earlier reference number ready.

Billed twice or for a plan you did not choose? Raise it here and we push it to SpinTel by email, social media and printed letters, from one written complaint.

SpinTel internet that is slow or down usually comes down to one of three things: an outage in your area, a fault on the line or the modem, or congestion that slows speeds in the evening. Ask SpinTel through live chat or on 1300 303 375 whether there is a known outage, restart the modem, and run a speed test over a cable rather than wifi to rule out your home network. If the problem stays, report it as a fault and ask for the reference number.

Keep a dated log of every dropout and screenshot speed tests at different times of day. That record is what a credit, a speed tier change or a technician visit is argued on.

Paying for a speed tier you never reach? We help you write the fault complaint in minutes, with the log, the speed tests and the references in order.

SpinTel sells its nbn plans without a lock-in contract, so to cancel you contact SpinTel on 1300 303 375 or through live chat and ask for written confirmation of the date the service ends and of any final charges. If you are switching to another provider, ask the new provider whether its connection ends the SpinTel service; for a mobile, port your number to the new provider before the SpinTel service closes, or the number can be lost. Check your plan terms for any modem or device payments still owing.

Keep the confirmation and compare the final bill with it: charges for a period after the cancellation date are a common dispute when leaving any telco.

Charged after the date you cancelled? Bring it to us through our complaint process: our trained AI opens a case for you and keeps coaching on what to reply and when to push again.

Yes: in Australia, the Telecommunications Industry Ombudsman (TIO) covers complaints from people and small businesses about their phone and internet problems, and SpinTel is a member of its scheme. The TIO generally expects SpinTel to have had the chance to put things right first, so keep a record of every contact and every reference number.

Fault or bill you want on record? Open the case with us, and other consumers here can tell you what helped them.

Not if it asks for your details. SpinTel says it never asks for your username, password, date of birth or card details by email, and fake emails have threatened to close SpinTel webmail accounts within 48 hours unless that information is sent. A sender address with a slightly altered spelling is another warning sign.

Nothing has been reported about SpinTel here yet. Our research shows what typically goes wrong at nbn and mobile providers: evening speeds well below the plan, dropouts that keep coming back, new connections and house moves that take longer than expected, billing errors and charges after cancelling, and mobile number transfers that fail part way.

House move and the connection did not follow? Start the first SpinTel case here: it opens the record for the next customer caught in the same move.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of SpinTel through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with SpinTel can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.