My complaint:
Most embarrassing and humiliating experience ever. My Enquiry for tickets to India has taken a bad turn after I notified to them about my credit note which they gave me for booking flight anytime. My cancelled trip during lockdown in 2020. The next 5 days I was dragged with no response and false update that the agent is busy on other call. 5 days later I spoke them in staunch way if they really have intentions to book my ticket.,then the agent came into a call and Saud he just returned from his vacation ,whereas their colleagues Said he’s busy on other call these days. Well., I left it to lord ayyappan as this is my first time to sabarimalai. The agent started adding all possible clauses so to make me think that credits are useless and convincing me to cancel the credit note n get back only 130 out of 350 pounds which eventually they achieved. My initial Enquiry for destination was chennai ,then changing it to trivandrum ,they charged me with 400 more .ending up 1400 pounds for a 1 week trip going to India. As I enquired with them , there was no proper response or the delays already they caused is hiking the price everyday.which I quoted. They don’t care anyways,that’s what they wanted. From the initial budget of 1050 -350 , I would be hardly paying 700. Now that my ticket price is 1400 with 1150 outstanding. I paid a deposit of 250 pounds which is also non refundable if I cancel now. What a beauty. I will be loosing 500 pounds approx without travelling now, coz i am planning to cancwl the trip as i cudnt afford this extra burden. ,all that i wished was to use the credit note of 350 pounds which southall travels gave me so i can afford to bare one way charges. But that didnt happen.. May lord ayyappan teach them all good thoughts and give them a human mindset to serve everyone without partiality and not just try and take advantage and treat them like fellow human beings. As a staunch believer of lord ayyappan , I am sure they will find light soon., Swamiye saranam ayyappa !
Vasanth Rajagopal
07448 381391
Date of experience: Nov 2022
Suggested solution:
Unless sun rises on the west. They won't understand what they have done
