Solidgate complaint?

Do you have a dispute or a bad customer experience with Solidgate? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Solidgate handles questions from people it has charged through the charge inquiry on its website, linked in the contact details above: you give your email, the charge date, the amount and the payment method, with an optional description, so Solidgate can locate the transaction and the merchant behind it. Solidgate publishes no phone number; its complaints policy sends complaints about a charge to that same inquiry and also lists the complaints email address shown above. Because Solidgate is not the seller, have any receipt from the app or website ready as well.

Charge on your card you want explained? Start your complaint here too: our letters, emails and social media posts take it to Solidgate directly.

A Solidgate charge is a payment to an online business, often a subscription app or software service, that processes its card payments through Solidgate; Solidgate is not the seller. Normally the statement shows the merchant's own name, but Solidgate says some issuing banks display SOLIDGATE, SOLIDGATE LLC or SOLIDGATE.COM instead, with the same amount, date and currency as the original payment.

To find the merchant, search your email and your app store subscriptions for a payment of that amount on that date, or send the details through the Solidgate charge inquiry. If nobody in your household made the payment, tell Solidgate and the bank that issued your card.

To stop a subscription charged through Solidgate, cancel it with the app or website you signed up to, in its account or subscription settings, because the subscription belongs to that business and Solidgate is the payment platform, not the seller; deleting an app from your phone does not cancel it. A refund is decided by that merchant, so ask it in writing and quote the date, the amount and the email address you used. If you cannot tell which merchant it is, the Solidgate charge inquiry can locate the transaction. Keep screenshots of the cancellation and its date.

Trial turned into a paid plan you did not want? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching on what to send the app and Solidgate next.

Yes: in the United States, the Federal Trade Commission (FTC) takes reports from consumers about payment companies such as Solidgate; it does not resolve individual complaints, but the reports help law enforcement detect patterns. The FTC generally expects Solidgate to have had the chance to put things right first, so keep a record of every contact with Solidgate and with the app or website.

Charged by an app you cannot identify? We help you write the complaint in minutes, with the statement line, the amount and the date set out.

Nothing has been reported about Solidgate here yet. Our research shows what typically goes wrong at payment platforms that process subscription app payments: Solidgate statement lines people cannot link to an app, free trials that turn into paid plans, renewals that continue after an app is deleted, refunds the merchant has to grant, and repeat or unexpected charges.

Found a SOLIDGATE line next to a trial you thought had ended? Be the first to report it, and your case becomes the record the next subscriber searching that charge can find.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Solidgate through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Solidgate can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.