While SmileDirectClub offers the convenience of at-home teeth straightening, complaint data from our community has flagged several recurring issues that customers have faced. Common complaints include delays in receiving aligners, insufficient customer support, and difficulties obtaining refunds. Customers also report issues with aligner fit and effectiveness, which sometimes necessitate adjustments or a return to traditional orthodontics.
To avoid these issues, we advise customers to thoroughly review all terms and conditions, stay in close contact with customer service throughout their treatment, and document all communications. It’s also beneficial to keep all receipts and consider having a backup plan in case the aligners don’t fit as expected.
Do you have a dispute or had a bad customer experience with SmileDirectClub? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SmileDirectClub.
Our sentiment meter has detected that SmileDirectClub complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SmileDirectClub, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about SmileDirectClub over the last 12 months. The graph below shows a monthly breakdown.
Curious about SmileDirectClub's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified SmileDirectClub customers. Search, discuss and connect with other people in our community.
Complaint from lafaye02 on 16 November 2022 about SmileDirectClub.
After going on two years dealing with trying to get my son's teeth corrected with SDC FOUR month program, I said enough was enough. They assigned an acct manager and she said I'll get an 80% refund. SDC than tried... Read more
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