SmileDirectClub complaint: SDC does not make you smile
Filed 16 Nov 2022 by Beth
After going on two years dealing with trying to get my son’s teeth corrected with SDC FOUR month program, I said enough was enough. They assigned an acct manager and she said I’ll get an 80% refund. SDC than tried to offer me a little over $1100 and have me sign a general release form. I told her with proof of payment receipts that I paid $2386 and 80% was $1908.80.
She agreed to this and a week later when I didn’t receive a new release form, I contacted her and she than said she could refund $1676.12. Why does SDC think they can keep $709.88 when my son’s teeth look worse than when we started. I have all receipts of paying the $2386 and now SDC who likes to play games and then stop responding needs to give me 100% refund.
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