Radox complaint?

Do you have a dispute or a bad customer experience with Radox? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Radox Consumer Care in the UK is run by Unilever and can be reached free on 0800 591 650. The Radox contact page, linked at the top of this page, also has an email form, and letters go to Radox Consumer Care at the Freepost address printed there; readers in the Republic of Ireland will find a separate careline on the same page. Have the product name, the batch code from the bottle, and where and when you bought it ready before you get in touch.

Bottle leaking or a product not as it should be? Raise it with us too, and we push it out to Unilever by email, social media and printed letters.

If a Radox shower gel, bath soak or handwash leaves your skin itchy, red or sore, stop using it and rinse the area with plain water. For swelling, blistering or breathing problems, get medical help straight away; otherwise ask a pharmacist or your GP. Then tell Radox Consumer Care on 0800 591 650 what happened, with the product name, the batch code from the bottle, when you used it and where you bought it.

Keep the bottle with what is left in it, photograph the reaction and the batch code, and write down the dates and any treatment you were given.

Reaction after a Radox shower or bath? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Unilever and when to push again.

For a faulty Radox product, such as a leaking bottle, a broken cap or pump, or a gel that looks or smells wrong, the shop that sold it to you is the main route to a refund: under UK consumer law the retailer is responsible for goods that are faulty. Take the product and the receipt back to the shop, or contact the online grocer with your order number.

You can also tell Radox Consumer Care about the fault, quoting the batch code and where you bought it, and ask what it can offer. Keep the bottle and the receipt until the matter is settled.

Leaking bottle or a pump that broke? We help you write the complaint in minutes, with the batch code, receipt and photos in place.

Nothing has been reported about Radox here yet. Our research shows what typically goes wrong at bath and shower brands sold through UK supermarkets and chemists: shower gels and soaks that leave skin itchy or red, bottles that leak or arrive with a broken cap or pump, a scent or texture that has changed since the last bottle, smaller packs at the same price, and refunds for products that could not be used.

Recognise that rash, or the leak in your wash bag? Be the first to report it: your case opens the record for the next Radox buyer with the same bottle.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Radox through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Radox can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.