Slingshot complaint?

Do you have a dispute or a bad customer experience with Slingshot? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Slingshot customer service can be reached on 0800 89 2000 or by email at info@email.slingshot.co.nz, which Slingshot itself names as the best way to get in touch, and its contact page also mentions live chat. Have your account number and, for a fault, the dates and times it happened ready.

Outage, bill or cancellation fee to dispute? Start your complaint here and we push it out to Slingshot by email, social media and printed letters.

To cancel Slingshot broadband, contact Slingshot by phone or email with your account number and the date you want the service to end, and ask for written confirmation. Check your plan first: a fixed-term plan can carry an early termination fee, and a bundle may change price when one service leaves. When you switch, the new provider often arranges the change, but confirm with Slingshot that the old account is closed and ask for the final bill.

Early termination fee you dispute? Our trained AI opens a case for you and keeps coaching: what to reply, when to push and how to escalate.

When Slingshot internet is not working, check the outage checker Slingshot links to from its contact page, then restart the modem and test with a cable if you can. If there is no known outage, report the fault to Slingshot and note the fault reference, with the dates and times the connection dropped and any speed test screenshots. Repeated outages are worth raising as a complaint, not only as fault reports.

Yes: Telecommunications Dispute Resolution handles complaints about phone and internet providers in New Zealand that belong to its scheme, and Slingshot is a member for its broadband and home phone services. It generally expects Slingshot to have had the chance to put things right first, so keep a record of every contact with the company.

Set it out through our complaint process: we help you write the complaint in minutes, with every outage and fault reference in date order.

Nothing has been reported about Slingshot here yet. Our research shows what typically goes wrong at broadband providers: outages and slow speeds, early termination fees when cancelling, price rises after a promotion ends, delays connecting a new address, billing errors across bundled services, and modems that are hard to return.

Hit with a fee for leaving, or an outage that keeps coming back? Be the first to report it: your case opens the record for the next household weighing up Slingshot.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Slingshot through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Slingshot can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.