Skims complaint?

Do you have a dispute or a bad customer experience with Skims? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Skims has no customer service phone number: help runs through live chat on the Skims contact page, linked in the contact details at the top of this page, and by email at help@skims.com, which Skims says is monitored around the clock. Skims stores do not take phone calls either; the store locator points shoppers to the same email address. Returns are started through the returns portal linked from the contact page. Have your order number, the email address you ordered with and photos of any faulty item ready.

Order or refund problem to set down? Start your complaint here as well, and we push it out to Skims by email, social media and printed letters.

To return a Skims order bought online, start the return through the returns portal linked from the Skims contact page, then pack the items and send them with the label or instructions it gives you. Check the return window, which items cannot be returned and any return shipping charge in the Skims return policy before you send anything, and leave the tags on. Items bought at a department store or another retailer go back to that retailer under its own policy. Keep the return tracking number and the portal confirmation until the refund shows on your statement.

Refund missing after the return was delivered? Open a case with us: our trained AI keeps coaching you on what to send Skims and when to push again.

To track a Skims order, use the tracking link in your shipping confirmation email or the Track Order page on the Skims website, with your order number and the email address you ordered with. If the tracking shows delivered but nothing arrived, check with neighbors and your building's mail room, then email help@skims.com with the order number, the tracking number and the delivery address, and ask Skims to open a trace with the carrier. If part of an order is missing, photograph what did arrive and the packing slip.

Order marked delivered and not in your hands? We help you write the complaint in minutes through our complaint process, with the order, tracking and delivery details in one place.

To escalate a complaint with Skims, put it in writing to help@skims.com and ask for it to be escalated to a supervisor, quoting your order number and any earlier chat or email reference. Set out the order, what went wrong, the dates of earlier contacts and the outcome you want, such as a refund, a replacement or a corrected charge. Skims Body, Inc., the company behind Skims, is based in the Los Angeles area; its postal address is in the contact details at the top of this page.

Be careful. Emails to TikTok creators have offered a place in a Skims "Partner Program", led to lookalike application sites and then asked for an "activation" fee. A fake profile also pushed a Skims rewards site promising a $700 gift card, which a Skims spokesperson called fraudulent and unconnected to the brand.

Nothing has been reported about Skims here yet. Our research shows what typically goes wrong at online fashion and shapewear brands: sizes that differ between styles, returns that are slow to be refunded, orders that arrive late, incomplete or not at all, items cancelled or sold out after payment, fabric that pills, tears or loses its shape early, and promo codes or rewards that do not apply at checkout.

Seams or fabric gone after a few wears? Be the first to report it: your case opens the record for the next Skims shopper with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Skims through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Skims can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.