Sixt complaint: Shortchanged and Cheated by Sixt Partner First in South Africa
Filed 11 Aug 2023 by MUHAMMAD ZAID AQIL BIN
Booked a 5 seater full sedan Toyota Quest 1.8L from Sixt via Economy Booking No. B65003182. Sixt res. nr 9931345410. Chose Sixt due to trust and previous experiences. Forced to accept an underpowered inferior Nissan Almera 1.5L (4 seater as shown in First’s system) from First Car Rental.
The tyres were worn out. Forced to travel in a small car cramped by 4 adults and 1 infant with car seat for a week. Extremely frustrated angered with arrogant customer service. No concerns for customers’ safety. First is damaging the brand reputation of Sixt. Also bad experience in Johannesburg. I have plenty issues to raise.
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