SimpliSafe Complaint Sentiment: Neutral

Our sentiment meter has detected that SimpliSafe complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SimpliSafe, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 24, 2024

SimpliSafe complaint process

Do you have a dispute or had a bad customer experience with SimpliSafe? Submit your SimpliSafe complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of SimpliSafe.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional SimpliSafe complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about SimpliSafe?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

SimpliSafe complaints chart

We have received 3 complaints about SimpliSafe over the last 12 months. The graph below shows a monthly breakdown.

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SimpliSafe complaint statistics

Curious about SimpliSafe's track record in addressing complaints within the Security category? Dive into the all-time complaints data right here!

3
Total complaints
3
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 3 ratings

How to contact the customer service of SimpliSafe?

Below, you will find the contact information for the complaint department of SimpliSafe. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-910-1215
Webcare email:
customer-support@simplisafe.com
Contact form:

You can contact the customer service of SimpliSafe by calling 1-888-910-1215. For SimpliSafe support through email, send your inquiry to customer-support@simplisafe.com. If you want to reach out to SimpliSafe through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

SimpliSafe reviews: (3)

Authentic experiences shared by our community for your benefit.

Simplisafe app will not connect

Complaint from Thomas Wolf on 23 January 2024 about SimpliSafe.

I cannot connect to my system via the remote application on either my iPad or iPhone. I can connect through the website. I contacted customer service by phone. After and extended discussion and explanation of the issue... Read more

Comments: 0
Rating:

Returned Products, Fails to Refund

Complaint from david.copeland8309@gmail.com on 18 August 2023 about SimpliSafe.

Purchased a complete security system from Simplisafe (cameras, sensors, etc), but shortly after connecting the exterior cameras, was not satisfied to the quality of picture image. Called Simplisafe to authorize a return of 4 exterior cameras (well within the return time... Read more

Comments: 0
Rating:

Management Oversight

Complaint from Jake1954 on 07 August 2023 about SimpliSafe.

Fire alarm goes off - cooking in kitchen Call SimpliSafe - number provided Service staff states I don’t have a account - alarm going off - louder Call back - staff person and I are disconnected - no staff called back Call back... Read more

Comments: 0
Rating:

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