While SimpliSafe offers innovative home security solutions, complaint data from our community has identified several recurring issues that customers face. Common complaints include difficulties with the SimpliSafe app failing to connect, prolonged delays in receiving refunds for returned products, and perceived management oversight in addressing customer concerns.
To avoid these issues, we strongly advise customers to thoroughly check app compatibility and network settings, keep documentation for any returned products, and follow up persistently with customer service. Document all interactions and consider escalating issues if you don't receive timely resolutions.
Do you have a dispute or had a bad customer experience with SimpliSafe? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SimpliSafe.
Our sentiment meter has detected that SimpliSafe complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SimpliSafe, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about SimpliSafe over the last 12 months. The graph below shows a monthly breakdown.
Curious about SimpliSafe's track record in addressing complaints within the Security category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SimpliSafe. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SimpliSafe by calling 1-888-910-1215. For SimpliSafe support through email, send your inquiry to customer-support@simplisafe.com. If you want to reach out to SimpliSafe through their own website, you can use their contact form.
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Helpful experiences shared by verified SimpliSafe customers. Search, discuss and connect with other people in our community.
Complaint from Thomas Wolf on 23 January 2024 about SimpliSafe.
I cannot connect to my system via the remote application on either my iPad or iPhone. I can connect through the website. I contacted customer service by phone. After and extended discussion and explanation of the issue... Read more
Complaint from david.copeland8309@gmail.com on 18 August 2023 about SimpliSafe.
Purchased a complete security system from Simplisafe (cameras, sensors, etc), but shortly after connecting the exterior cameras, was not satisfied to the quality of picture image. Called Simplisafe to authorize a return of 4 exterior cameras (well within the return time... Read more
Complaint from Jake1954 on 07 August 2023 about SimpliSafe.
Fire alarm goes off - cooking in kitchen Call SimpliSafe - number provided Service staff states I don’t have a account - alarm going off - louder Call back - staff person and I are disconnected - no staff called back Call back... Read more
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