Simify complaint?

Do you have a dispute or a bad customer experience with Simify? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Simify customer service works by email and chat: write to hello@simify.com, or use the live chat on the Simify website or the chat on Simify's Facebook page, all reachable from the help page linked in the contact details above. Simify does not publish a customer service phone number. Give your order number, the eSIM or plan you bought, your current location, your phone model and a short description of the problem, with screenshots.

Plan not working on your trip? Start your complaint here as well: we push it out to Simify by email, social media and printed letters.

Simify refunds an eSIM bought on its own website in full if your plans change, as long as the eSIM has not been activated and you ask within 180 days of buying it. If your phone turns out to be incompatible or locked, a full refund is possible when the eSIM was not installed and no data was used, again within 180 days and with a screenshot that shows the problem. For an eSIM that did not connect at your destination, Simify says it may give a partial or full refund depending on the situation, and that refund requests made after the trip may not qualify.

Ask by email at hello@simify.com or through live chat with your order number, the eSIM details and screenshots, and keep the reply. The change-of-plans refund only covers eSIMs bought directly on the Simify website.

Refund turned down on an eSIM that never worked? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

If your Simify eSIM is not working, contact Simify support while you are still on your trip, over Wi-Fi if you need to: Simify's money-back guarantee depends on you getting in touch and giving support the chance to troubleshoot. Send screenshots of any error message, your APN and network settings and your data balance, and say where you are and which phone you use. Do not delete the eSIM from your phone, because Simify lists a deleted eSIM as a reason a refund may not be approved.

Write down each step support asks you to try, with the time, and save the chat or email thread.

eSIM showing no signal where you landed? We help you write the complaint in minutes, with every screenshot and time set out in order.

Yes: Simify is run by SimsDirect Pty Ltd, an Australian company based in Malaga, Western Australia, whose name appears at the foot of every Simify page. Simify says it was started in Sydney in 2018 by two friends selling travel SIM cards to Australians, and it has since moved into eSIMs sold through its website and app. To check any eSIM seller before you buy, make sure the business name and ABN on the website belong to an active company, that a business address and a support email are listed, and that the refund policy is clear, and pay by card so your card provider's protection applies.

Keep the order confirmation email with the eSIM install details until your trip is over.

Nothing has been reported about Simify here yet. Our research shows what typically goes wrong with travel eSIM sellers: an eSIM that will not connect or shows no data on arrival, phones that turn out to be locked or incompatible, data used up faster than expected, refunds for plans that were never activated, refund requests refused once the trip is over, and charges in an unexpected currency.

Landed and the eSIM would not connect? Be the first to report it: your case opens the record for the next traveller checking Simify before a trip.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Simify through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Simify can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.