Complaint: Twilight zone

on 13 May 2022 about Shoppers Drug Mart in category Pharmacy

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

1. Spit on the window of the entrance and when I notified the cash person she shrugged her shoulders and said SO! disgusting!
2. WHen I went to cash out I thought the person was gone but NO, thery were sitting on the floor to my surprise.
3. My prescriptions are rarely available and instead of letting me know that they are out , the pharmacy makes me wait for 45-55 minutes just to let me know that there is no inventory!!!!! What a colossal waste of time.
4. Customers are careening around with no direction bc of a lack of communication.

The ONE shinning light in the store was the pharmacy cashier.

I have always liked Shopper’s over other drug stores but after the last five times I have been into this store I have had 3 bad experiences.

Suggested solution:

Training, better management and some common sense!

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