Shoppers Drug Mart complaint: Overall slow motion pharmacy service since ownership change . One hour pickup, 4 hours to get through on phone line, last two days line clicks off.

The ownership change resulted in a mass walk off of previous pharmacy staff.

Mass exits happens because of poor leadership.

I never had to wait for 1 hr plus to pick up prescription.

Previous pharmacy staff was handling, covid, vitamin shots counselling etc just fine.

This crew has no knowledge of 30 year patrons of store in this community. So causing a mass exit is horrific.

Inefficiency of not getting through on automated phone line for 4 to 6 hours of incessant re dials is unacceptable

Not being able to order any drug, ask delivery questions, appointment scheduling, pharmacist discussion is absolutely unprofessional and perhaps life threatening if you are promoting those services.

And the latest, for 2 days I have been calling the phone line to enquire about my overdue blister pack order.

I am mostly bedridden.

I ed delivery requirement when I spoke to store pharmacist a week prior ing auto fill of my blister pack. My due diligence again trying to be proactive avoiding being without.

Well here I am. Again, Shoppers Drug Mart Bonavista Calgary proves inept of quality service.

How many times hours must I call the phone line and have it click off and not even pick up the call?

2 days.

And multiple times previously spent proactively giving instructions on what should be automatic.

I live alone and rely on auto systems to function and maintain a successful reasonably normal daily life in my condition.