Complaint: Will not honour their offer and deny it existed

on 13 April 2021 about Shopify in category Software

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My complaint:

In 2016 before Shopify went public they offered a 45 day trial with a 20% off for life discount. This Lifetime discount was applied to 2 of my stores. This discount was only for a short period of time and was an affiliate offer housed on their own platform. They have since changed that page but I have provided proof that this offer existed.

However, Shopify support deny this ever existed, despite the proof I have shown and keep making excuses such as, it was a one-year offer that has expired, it was a limited offer that no longer exists, etc.

When in fact it was a lifetime offer for early adopters.

They should keep their word and provide the discount as well as reimburse me for all the full price purchases they have taken from my credit card.

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Justified complaint?

Suggested solution:

They should keep their word and provide the discount as well as reimburse me for all the full price purchases they have taken from my credit card.

I have a few different screenshots as proof but I believe I am only able to post one here which is a post from someone else on Reddit enquiring about the lifetime discount offer.

Will not honour their offer and deny it existed
Will not honour their offer and deny it existed
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