Shopify complaint: Shopify support take so long time to resolve severe issue.
Filed 6 Jun 2022 by Lais
Today, June,6th, our store turn off, INACTIVE, after replace credit card information.
I contacted Shopify support, however the assistant was not able to resolve the case. He said that the case will go to higher levelsupport, however no response past 8 hours.
Now, I am not able to contact Shopify support by chat or email, just show a page saying that our store is inactive.
Our store is offline and we are not able to access shopify admin neither contact Shopify support by email or chat
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