Shaw Academy complaint: Took money from my account after I had cancelled my subscription

I cancelled my subscription in April 2021. Then Nadine from Shaw academy called me in May to ask why I had cancelled and if she could help me for free to finish my training. I said I didnt want to as it wasnt working for me and I have little time. She insisted on giving me a free month anyway – which I havent used at all – and also said specifically that I would not be charged any money – it wsa a gift – and then suddenly on 21 June 2021 they took 299.94€ from my bank account. I have since asked to be refunded and Marcus V called me and offered me a life membership but not my money back. Normally there is a 14 day money back guarantee with these payments anyway so I have asked with in 14 days of the payment being taken out even if a new subscription had magically been taken out. Anyway now they have lost all details of my conversations…due to a technical error?? so I have had to copy and resend them my whole email conversation and have to start again. Im shocked that they think this is ok and certainly not a professional educator that I want to learn from if they cant even manage their clients correctly