Filed 4 Oct 2022 by Larry
We purchased a Samsung Model RF25 HMWSBSRAA10 refrigerator from Sears on April 16, 2015. Two months after purchase, the ice maker quit working because of a fauly design and froze up. We called Sears and they sent their repairman to fix it. He advised the ice maker isn’t covered under Samsungs warranty and charged us $478.66 to replace the ice maker. Two months later, it broke again with the same problem. I didn’t want to spend another $478 again, so we just left it broke. I paid over $3,000.00 for this piece of junk. A friend of mine purchased the same refrigerator one year before me. He called Samsung and they admitted there was a problem with the ice maker and came to his house and installed a new ice maker just two weeks ago. I called Samsung on four occasions and was told they would replace mine also for free. Then I get an email stating they don’t have a service repair company in my area and will not be able to fix it. They said I could find my own repairman and have him fix it and they would pay the bill. I’m not trusting them anymore on anything they say. There has to be a repair service tech somewhere close to me. They came when I called. Samsung keeps calling the same service which does not service my area. They won’t call anyone else even though I have given them names. What can I do?
Report
Discussion
0 comments
No comments yet. Been through something similar with Samsung? Start the discussion above.
More Samsung complaints
View all 54Not attending to my complaint over theft of my tv parts in their care
My tv just switched off in the middle of viewing. It’s a 65’ smart tv with a one connect box…
Product damaged on delivery, products not installed
I have ordered refrigerator , washer dryer from samsung.com website (US509842728) with installations. They have delivered it but they did…
Z fold 2
I got the z fold 2 from Verizon and the extra warranty.thr second time I opened the phone the screen…