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Samsung complaint: lost food due to faulty refrigerator.

Open 904 views Consumer Electronics

Filed 15 Jun 2019 by geremi

my Samsung refrigerator model RF261BEAESR has been building up ice in back of fridge and leaking water underneath the bottom tray where u store lunch meat etc.. which has resulted in the fridge temps rising and spoiling the food inside the refrigerator. I had a appliance repair company come out two different times, first time they had me thaw out my fridge for 24hours before they arrived. Then they replaced the drain clip with a bigger longer one. well that only worked for about 3 months. soo they came out again and said that there is nothing but issues with Samsung refrigerators doing this and the next step is to order a new computer board and one other thing which would cost over $600 and they couldn’t gurantee me it would solve the problem because they have done it for other customers and a few months later they would have the same issue. So instead of doing that we instead said no more Samsung and purchased a new kitchen aid fridge last week.

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