My complaint:
I have had a membership with Sam’s Club for many years. I found out recently about an employee that HAD been working under a different management in the Sam’s Store for over 3 years was terminated due to a complaint filed against her stating she was racist!!! She is the most loyal senior and definitely far from being racist!! It is very upsetting to me that someone can accuse you of something just by looking at you, no words spoken, just accuse you that you are RACIST!!! I understand rules and protocol’s of running a store BUT this accusation costs someone their JOB!! Nothing was investigated just, the The customer is always right and you are fired!! Not always, especially this scenario!! This employee is always at work, goes over and beyond, comes in on her day off and because someone was having a BAD DAY, makes a complaint and she is fired!! How do I know, I was standing right there at her Booth and I am Black! She never even spoke to this person! I have always made a point to go by her Booth to sample whatever she has! Very friendly and polite person! This White lady walks up, looks at her name tag and says I know YOU she said, you do, from where? Then the lady said You are racist aren’t You??? The employee said, No, I am not racist and I think you have me confused with someone else! The lady walks off. I commented, that was strange and told her to have a Good Day! Then I find out yesterday while in the store she was fired because of this accusation against her! I will no longer shop at any of the Sam’s stores and will make sure all of my Friends and Family members do the same! I know losing my business or everyone else I tell about this incident will not offend you or Sam’s Club BUT just remember, There is something called Integrity, Honesty, Compassion and Humanity for others that Sam’s Club is seriously lacking! There is always 2 sides to every situation and No the customer IS NOT always right.
Suggested solution:
Just because there is a complaint against someone working in a Sam's Club store, Investigate it, Don't assume the customer is always right!! Below, I would not give even one star!!!
