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Safelite complaint: ANYWHERE but Safelite

Open 81 views Automotive

Filed 9 Apr 2024 by Deidre

I would give negative stars if I could. DO NOT take your vehicle to thiem. They do shoddy work and do not care. I had my windshield replaced a year ago by this location of Safelite only to find they put the wrong size windshield in AND improperly installed it. This caused a leak which could not be seen until a year later when almost $7000 of damage was done to my 2022 Tacoma. It had to be taken all the way down to the metal and I had to pay for Servpro to come out because of all the mold and mildew I had been breathing for a year. I gave Chris (the manager) and their customer service the chance to make this right. Chris wanted to replace the windshield I told him no you already proved unable to do that job. He sat in my truck and said “I don’t smell anything we can have it detailed and the carpets dried.” Well Chris I’m sure you’d be perfectly ok with a family member breathing mold spores but I’m not. I ended up having to file a comprehensive claim against Safelite to have the work done right. Now I’m out $400 cash, my ins has gone up, and I have mold and mildew on my car fax seriously people it is NOT worth it!

Safelite complaint: ANYWHERE but Safelite
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