Complaint: Unknowingly purchased non-refundable flight

on 10 November 2019 about RyanAir in category Airlines

New complaint
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My complaint:

I was searching for flights as a part of my European vacation, and found a flight from Malta to Rome, Italy on Air Malta. I was under the impression that I was booking this flight, but when I was finished, I got a ation from Ryanair with a flight at the completely wrong times as the flight I had intended to book. I booked the flight less than 24hours ago, and attempted to cancel but was refused, because I had agreed to purchase a non-refundable ticket. (I thought I was agreeing to a non-refundable ticket on a COMPLETELY DIFFERENT AIRLINE). I am furious that this airline refuses to make an acception and refund my ticket, this is unacceptable customer service.

0 0 vote
Justified complaint?

Suggested solution:

I want my tickets to be refunded, so that I can book the correct flight, and not have my European vacation that I have been saving for for a long time be ruined.

Message from Robin from

8 months ago - We have posted a tweet about your new complaint about RyanAir

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