My complaint:
Our flights from Birmingham to Dublin were cancelled by Ryanair 3 weeks ago.We filled out a refund form as advised online by Ryanair.Last week we were sent a voucher to use instead.We have spent many hours phoning and online to try to speak to an agent.We do not want a voucher as we will not be travelling for the foreseeable future due to covid as we are medically vulnerable.
Suggested solution:
We want a full refund which was promised in our email from Ryanair to be done within 10 working days.This has not happenned and we cannot get through to any customer service.
Booking ref J3NLWS
