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Ryanair complaint: Hostess at the gate was incredibly rude

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Filed 5 Sep 2020 by Simone

The hostess asked me for measuring my bag. It was fitting. She said I was pushing to match and made me pay. I complained as I always travelled with that bag, I lost my priority boarding as well I had to add extra money. That is were she started being bossy, sarcastic and rude saying that it was my fault and I shouldn’t have tried to save money in the first place.

I asked for her name, she refused. I asked to talk to the manager. When he came and I explained the situation he said I was standing right behind you which obviously was a lie as he took him a few minutes to get there.

This was gate 86 flight for Ancona. 5 of September

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