My complaint:
The hostess asked me for measuring my bag. It was fitting. She said I was pushing to match and made me pay. I complained as I always travelled with that bag, I lost my priority boarding as well I had to add extra money. That is were she started being bossy, sarcastic and rude saying that it was my fault and I shouldn’t have tried to save money in the first place.
I asked for her name, she refused. I asked to talk to the manager. When he came and I explained the situation he said I was standing right behind you which obviously was a lie as he took him a few minutes to get there.
This was gate 86 flight for Ancona. 5 of September
Suggested solution:
You should fire this people. Besides the rudeness the Manager attitude was incredibly annoying. He lied to my face laughingly.
Also besides the fact that this is an unacceptable behaviour I want my money back at least. I don't see why give an extra £25.
