I bought 2 flights to go on holiday in September, based on the promotion of free change fee when flying before March 2021. I haven’t been able to use them due to the current situation. When I have tried to change them, it was charging me again for the services added. It was cheaper buying a new flight than exchanging the current one. I’ve tried to call customer service several times with no answer, and the staff on the chat service they were useless and no willing to help. At no point Ryanair mentions that you have to pay more to exchange the flight, only ask to pay the fare difference.
I would like to be able to change the flight at no extra cost, only paying the fare difference.