Ryanair complaint: Extra charges

Name: Extra charges
Item: Ryanair
Rating: 1
Author: Luchis18

Open 3 Jan 2020 669 views Airlines

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Filed 3 Jan 2020 by Luchis18

Book my flight at 22:00 hours the day before departure, try to check in and didnt let me. When I arrive to the counter they wanted to charge 55 per person to check in.

If the airline doesnt allowed check in straight away after buying a flight they should have more flexibility about the counter check in.

We have lost our flight and all reservations for today.

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Case details

Status: Open
Company: Ryanair
Filed: 3 Jan 2020
Rating: 1/5
Desired resolution: I want Ryanair to reinvorce my flight ticket and car park, if the system is not working properly is not our fault.
Problem: Online check-in blocked, then charged at counter
About: flight check-in
At stake: €55

Progress

Filed
Company notified
Company replied
Resolved

3 Jan 2020 Complaint filed and published
3 Jan 2020 Message from Bizzy: we notified Ryanair about this complaint.

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