My complaint:
No contact accessible to inquire medical supply to be brought onboard, FR2371, LONDON to Dublin, Thursday, February 6, 2020. Check in staff, Blue Handling, marked on boarding pass ok and gate handling staff request medical prescription from a physician.
Carryon luggage on board specification of size measures to Ryanair official site. Airport gate handling agent at Stansted does not measure or measure up to the actual measurement. The disparaging discrepency of carryon bag measurement was not the measurement of any airport measurement by physical or staff.
To be penalized for such inaccuracies, misrepresentation and misconduct, Ryanair is deemed the worst airline in the world, particularly, on the Continent.
Extortion occured when explained the circumstance of 1. Direct Ryanair Contact tono avail, 2. Airport check in met carryon standards with medical supply bag, 3. Help service dest staff at gate area approved carryon, 4. Then, Gate agent and help desk demand non-compliant carryon bag fee. This is extortion.
Additionally, indecency of supervisor, Diane, and manager, Michela, at gate help desk, were raising their voices at us as well as repeating themselves without allowing us to speak – not bothered to be reasonable, sensible. Definitely, there is a disconnect between Ryanair and the handling staff, in appearance. Furthermore, such misconduct of handling age is not at all acceptable to any travelers who were not unreasonable.
Observations:
1. Counted and watched over 10 passengers were holding non-priority pass with luggage on wheel to measurement, they were not asked to pay carryon fee. We were.
2. Counted and watched over 10 passengers did not have a carryon bag to board, in the PRIORITY boarding line. They were not given a no-carryon bag fee back to passengers.
3. Counted and observed at least 3 passengers only walked on board in crutches without any carryon bag whatsoever.
4. Ryanair had given proof of selective treatment u acceptable to human
5. Ryanair had givenproof of discrimination.
6. Several passengers onboard this flight paid for ordered food
A. Flight announced no order record
B. Passengers prepaid food required now to pay again
Without consideration of passenger safety and medical reasons
Or, conditions.
The flight was delayed by over 45 minutes and late by over 30 minutes at destination.
Ryanair lacked human sensibility to serve humanity. If the staff were to be in a similar position at a medical facility for an immediate procedure prepaid by the health insurance or just paid, at check in into the facility, the staff is assessed a fee for bringing a bag non-compliant to prescribed standard, that that fee is not what the staff is prepared to pay right before the start of the procedure. This becomes the extortion Ryanair is liable for deluberately incurring avoidable damages, aside fro. Violating moral laws and ethical laws.
Suggested solution:
Refund the entire payment of the flight fares and the carryon bag charges can be a remedial recompense.
To continue service to humans, Ryanair ought to privide all the necessary corrective measures to all the aforementioned damages imposed on passengers, especially on those who are already suffering from medical conditions, to bear in mind that some damages cannot be compensated.
Your records ought to have reflected the needed proof of case and point.
