Ryanair complaint: can’t get a refund
Filed 25 Feb 2022 by Mide
2 ryanair flights were canceled and they will not refund my money unless I send them a copy of my photo ID, my signature, the top of my bank statement with my IBAN and BIC and my booking ation. I am not happy sharing all of this personal information with them. Data Protection Commision agree that it is an excessive amount of information and suggested asking Ryanair what legal basis they have for requiring it. To date I have not had a response to any phone calls, emails, live chat or a letter.
Report
Discussion
0 comments
No comments yet. Been through something similar with Ryanair? Start the discussion above.
More Ryanair complaints
View all 211Charged 1056 PLN for check in
I’m a mom traveling with two young children (infant and toddler), my spouse, and my mother in law. We purchased…
Charged for taking cabin bag on flight
I was charged for taking my cabin bag on board Ryan air flight. I had tried to check it in…
Refund over bereavement
I recently raised a complaint with Ryanair costumer service in regard to my request for a refund due to bereavement…