Complaint: B5UV6J

on 19 October 2020 about RyanAir in category Airlines

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My complaint:

We have a flight booked for Friday to Berlin (outbound)

We are unable to travel to Manchester as your are now tier 2 so is illegal for our group of 9 to come to your airport.

Our return flight from Manchester (easy jet) has cancelled for the same reason

I have spoken to your customer service 3 times to no avail

At time of booking said flexibe booking and could move your flights if more than 7 days which Ive tried on numerous occasions to be told you want a fee on top of the differance

I will go to the financial ombumdson if this is not resolves. And i have posted this to

0 0 votes
Justified complaint?

Suggested solution:

They either refund, full voucher or let us re book flight with out the addiotional fee..

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