RushCard complaint: Won’t help me with my issue with the rush card

I have a account with rush card and my check goes to them direct deposit. I have been with them some years and my card doesn’t work anymore due to the strip has faded on the back. I called to asked for a replacement to be mailed to my regular address on file and they asked me several questions that I answered correctly except for the phone number that I started out with when I purchased the card. I have had my number changed several times since I had this card. I asked them were there any security questions could they give me to answer they said no and I asked to speak to a supervisor and they said no. I hung up and called again and spoke to another representative that said fax them a copy of my ID and the new number and they would send a new card and when I called back they say they haven’t received the fax 4 hours later I called again and still they haven’t received this fax. I am fed up and tired of the run around with Rush Card. I either want another card or I will call social security to reverse my money back to them. This is terrible to go through this. There have to be other options to get people their money.