My complaint:
I am writing again to let you know that I will be filing a formal complaint with the better business bureau and if I need to get my lawyers involved I will do that. Please do not think your service(or should I say no-service) is needed because I also have accounts with Chase and PNC. I’ve been having ongoing issues with this company for over a year now, it is always one thing or another with this account. I have most previously had issues that I wrote to you about last week with you all stealing customer funds, which I have some receipts from previously buty I noticed it a while back. It was maybe a dollar or two extra that you would apply to my card when I go to certain merchants and then at the ATMs used in your network you were still charging ATM fees. Just stealing. I have complained about your customer service process which is totally bogus, monogamous and should be illegal as well. Your customer, that pays for your business to stay open, has to waste their time trying to figure out answers to customer related problems and then if not write to customer service via email which you guys never reply back to. I am attaching my last two correspondence to you all with this email, one from last week and one from last month which I never got any response but when I call I am told to go online and when I email I am told via automated message to call customer service
Suggested solution:
By providing customer service and looking into these inquiries where they are charging me extra money for pin transactions at vendors
