My complaint:
I signed up for this casino and used The promotional free chip it was a $100 in value and I won. They canceled my first withdrawal on some bunk ass voodoo was their error see the chat log this place sucks.
200% Match Bonus 50 Spins on Santa’s Reel Wheel
245% for VISA and 275% for MC and Crypto
Slots Keno only
15x Play | No max cashout
Redeem: SANTA
Deposit $50 or more
[2022-11-28 20:59:09] [n0up91c3jf] why
[2022-11-28 20:59:10] [I’m a bot] Thank you for contacting us.
[2022-11-28 20:59:10] [I’m a bot] One of our representatives will be with you shortly.
[2022-11-28 21:04:41] [n0up91c3jf] withdrawl denied
[2022-11-28 21:05:05] [Edward Child] Welcome and thank you for contacting Ruby Slots. You are chatting with Edward Child from Customer Support.
[2022-11-28 21:06:49] [Edward Child] The money came from multiple free chips in a trow which Is not allowed by casino rules therefore the funds were removed and the request cancel.
[2022-11-28 21:07:53] [n0up91c3jf] the what
[2022-11-28 21:08:09] [n0up91c3jf] multiple free chips in a row?
[2022-11-28 21:11:03] [Edward Child] Yes.
[2022-11-28 21:12:28] [n0up91c3jf] the coupons?
[2022-11-28 21:12:43] [n0up91c3jf] explain it to me please
[2022-11-28 21:13:25] [Edward Child] 17. The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, heshe will not be able to withdraw any winnings generated by playing on said chip.
[2022-11-28 21:13:30] [Edward Child] https:www.rubyslots.comterms-and-conditions.php
[2022-11-28 21:14:54] [n0up91c3jf] how many chips did i redeem in a row?
[2022-11-28 21:19:27] [Edward Child] $100 Free Chip
All Allowed Games
30X Playthrough
2x Max Cash-Out
[2022-11-28 21:19:43] [Edward Child] The max you can request from it is $200.
[2022-11-28 21:22:25] [n0up91c3jf] i really want to understand what the problem was which led to the withdrawl form the 19th to be canceled. How many chips did i redeem in a row ?
[2022-11-28 21:23:44] [Edward Child] Also, you need to set a payout method in the account either wire or a bitcoin request.
[2022-11-28 21:24:04] [Edward Child] Once you set that in the account you will be able to redeem those $200
[2022-11-28 21:24:23] [n0up91c3jf] i did select a payout method it was bitcoin
[2022-11-28 21:28:40] [n0up91c3jf] i checked up on it a few time they said i was in the process of waiting 7-10 days
[2022-11-28 21:30:44] [n0up91c3jf] Mr. Child, Respectively, so there wasnt multiple free chips redeemed in a row WAS THERE?
[2022-11-28 21:34:37] [Edward Child] No sorry, that was my mistake in order to get your funds you need to verify your account first and then set a payout method if you want you can send me in here at the crypto address you are using.
[2022-11-28 21:35:38] [n0up91c3jf] thats sounds great! one moment ill grab it for ya
[2022-11-28 21:36:10] [Edward Child] Remember that we need both sides of the id and proof of address where your full name and address can be seen no older than 3 months. you can attach them and send them In an email to the following address: documents@rubyslots.com
[2022-11-28 21:38:40] [n0up91c3jf] SIr those docuents have been sent weeks ago, i had to get them approved in order to be able to withdrawl (or attempt to withdrawl)
[2022-11-28 21:39:29] [Edward Child] Perfect then just provide me your crypto address.
[2022-11-28 21:40:33] [n0up91c3jf] It’s the same address that was originally provided
[2022-11-28 21:40:42] [n0up91c3jf] 1NeGXjQ7aCgF6T6qRQQ15b36j19y5CTHBz
[2022-11-28 21:40:55] [n0up91c3jf] https:chat.stackq.comengfiledownloadfile1549168067333011ca8b50079693218acf3b64
[2022-11-28 21:41:51] [n0up91c3jf] also theres a screenshot for the withdrawl that was canceled 4381996
[2022-11-28 21:42:36] [Edward Child] Thank you for the information I am escalating your information at this time, please check back within the next 24 hours for an update.
[2022-11-28 21:45:32] [n0up91c3jf] just a few more questions for clarification-Do I need to do anything on my end like request another withdrawal in the amount of 200 flat no cets? Will i be required to wait 10 days again? Do i check for the update in my email or this chat box?
[2022-11-28 21:47:12] [Edward Child] Yes, you just have to request again the withdrawal as bitcoin and be sure that the crypto address is already updated so you will be able to request the withdrawal.
[2022-11-28 21:48:06] [n0up91c3jf] for 200.00 exactly?
[2022-11-28 21:48:28] [Edward Child] Yes.
[2022-11-28 21:51:38] [n0up91c3jf] https:chat.stackq.comengfiledownloadfile154923127b4fa312ab9e37ac1791b1f07745ce
[2022-11-28 21:51:53] [n0up91c3jf] https:chat.stackq.comengfiledownloadfile154924c1f5bb4afc8e62d6e20a77ba1ac53350
[2022-11-28 21:52:14] [n0up91c3jf] it says my withdrawable balance is 12.45
[2022-11-28 21:52:50] [Edward Child] Let me check the rules of that coupon.
[2022-11-28 21:54:20] [Edward Child] Yeah, that amount is left you can play it and lower it so you can void to have mixing funds in the future if you make a new deposit.
[2022-11-28 21:55:57] [n0up91c3jf] basically i just need to lose it and get my balance back to 0 so i can make a deposit and start playing again?
[2022-11-28 21:56:33] [Edward Child] Yes. 🙂 So you will be able to play without restrictions using your single deposit.
[2022-11-28 21:59:24] [n0up91c3jf] okay so the first withdrawl was canceled because it was for $212.45 not $200.00 correct? when Should I expect the BTC to transfer to my wallet?
[2022-11-28 22:02:07] [Edward Child] As I told you before, first of all, we need the corresponding department to check and update your bitcoin account and then the request will be reviewed by the finance department to see if they get its approval.
[2022-11-28 22:06:32] [n0up91c3jf] But I’ve been escalated right so I should knoNw within 24 hours when I check back?
[2022-11-28 22:07:48] [Edward Child] Yes, you can contact us again tomorrow and review the current status of that escalation.
[2022-11-28 22:09:20] [n0up91c3jf] thank you for helping me to understand how rubyslots.com functions and operates ill check back tomorrow on the withdrawl that was canceled because i didnt input the correct amount of 200.00 have a good day.
[2022-11-28 22:09:51] [Edward Child] You are welcome it’s always a pleasure to help you with any request at any time. 🃏
Have a wonderful rest of your day! 🙂
Chat ID: 5632571
Sincerely,
Live Support Team
Then I waited 10 more days and my withdrawal got canceled again with my account being closed with no reason
Chat ID 5664517 at 2022-12-06 04:06:51
[2022-12-06 04:06:52] [I’m a bot] Welcome to Live Support. While we find the best agent to assist you, please help us expedite things by typing your request or question here:
[2022-12-06 04:06:52] [I’m a bot] Thanks for contacting us. While you’re waiting, here is a great promotion code you can use on your next deposit.
200% No Max Bonus 30 Free Spins on Doragon’s Gems.
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Redeem: LRHERO
Deposit $50 or more
[2022-12-06 04:06:58] [n0up91c3jf] Assistance please
[2022-12-06 04:06:59] [I’m a bot] Thank you for contacting us.
[2022-12-06 04:06:59] [I’m a bot] One of our representatives will be with you shortly.
[2022-12-06 04:07:13] [Sophia Taylor] Welcome and thank you for contacting Ruby Slots. You are chatting with Sophia Taylor from Customer Support. ‘
[2022-12-06 04:07:16] [Sophia Taylor] Hello
[2022-12-06 04:07:27] [Sophia Taylor] How can I help you?
[2022-12-06 04:07:37] [n0up91c3jf] I was expecting a withdrawal and I see that it has been canceled for the 2nd time may I ask why?
[2022-12-06 04:10:14] [Sophia Taylor] We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers.
Suggested solution:
When I get my payout
