Ruby Slots complaint: No response, been waiting over a week for ation to withdraw

My complaint:

I got a bonus code played it and to my surprise won 200 and actually did the whole playthrough amount. That was the only requirement to be able to withdrawal, now I’ve been emailing them on every email they have for over a 2 weeks and have not got one response. And when I call the number it’s always busy. I even already sent them a photo of my id and a pic of my bank account statement with proof of my address.

Suggested solution:

Let me be able to withdrawal my winnings