ROMWE complaint: Order not delivered or later resolved!

Complaint from hera.dblanche reported on 02 July 2021 about ROMWE

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My complaint:

Hi regarding my order as Zhelle said I would like option 2. The items to be sent to my address and Refund of the rest of the items out of stock to my card thanks. I don’t know why they didn’t contact me as soon as the order was sent back to them! Furthermore any replies from agent don’t come to my email I have to search myself. They should finally solve this. Why was a message sent to me about rate zhelles service when she hadn’t completed my case! I was waiting on the delivery thinking everything would be ok now. Very bad service! Regards, Hera

Suggested solution:

Reply fast. Send me my items and refund the. Out of stock ones to my card asap!

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