ROMWE complaint: Delayed Shipping

Name: Delayed Shipping
Item: ROMWE
Author: Emily

Open 13 Apr 2021 262 views Fashion

File your ROMWE complaint How does Complain.biz work?

Filed 13 Apr 2021 by Emily

I made an order of about $450 through the app and that granted me free express shipping. I placed the order on April 4th and the estimated shipping said it’d get here between April 12-14. I am only just now getting tracking notifications for my package and it’s saying that it hasn’t even left China, and that the delivery date is now expected to be the 21st or later.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: ROMWE
Filed: 13 Apr 2021
Desired resolution: I understand that COVID has slowed things down, but there was never any warning that said my package could potentially be delayed by a week or longer. And the fact that I chose express shipping and had to wait so long to receive any information on my order irritates me. Why is it only just now getting processed when it initially said it should be here today? This lack of information and communication makes me feel very doubtful that I will receive it at the new estimated date and that I will even have everything that I ordered.
Problem: Express-shipped order delayed over a week
About: clothing order
At stake: $450

Progress

Filed
Company notified
Company replied
Resolved

13 Apr 2021 Complaint filed and published
13 Apr 2021 Message from Bizzy: we notified ROMWE about this complaint.

See all 168 ROMWE complaints

Discussion

0 comments

No comments yet. Been through something similar with ROMWE? Start the discussion above.

More ROMWE complaints

View all 168

Refunds

I ordered quite an expensive package from ROMWE. A few days after the time frame was moved I started asking…

30 Apr 2021

Missing package

My package was sent to the wrong address and is missing

14 Apr 2021

Clothes

March 16 I ordered a lot of clothes shirts and underwear sets I never received a ation email nor did…

13 Apr 2021

Wronged by ROMWE too?
Make it sting!

Launch complaint