I made a complaint to Roblox on 4 May as below:
– We did not receive The items we bought. We spent a purchase of £90 as a premium customer and got 10,000 Roblox. However there was a system problem on Roblox so we do NOT receive anything from the Eggs. Hence I would like a refund of my 10,000 Roblox. A Roblox message appeared stating many customers are unable to access Roblox and the problem was being looked at.
They should refund my account ‘Demirkaan2905’ with 10,000 Roblox. They say they are aware of the
issue and currently working to ensure it's resolve However I have still not received a refund