Roblox complaint: Account hacked items stolen but Roblox said it is legitimate!!!
Filed 7 May 2022 by Juan
We have all the security measures in place, e.g. 2-step verification, no extension, virus scan, close adult supervision. etc.
We definitely DID NOT perform the trade as attached. We never clicked a ation box. We also did not key in any Roblox 2-step verification code for the trade.
But somehow it just appears as legitimate in Roblox system!!!
Our internal tracking tools do not show that your account was compromised at the time. There was also no issue with the trading or sales systems.
We feel outrageous. The scam really ruined our experience with Roblox and my kid’s mental health.
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