Complaint: Cannot access account, no customer support

on 15 February 2021 about Robinhood in category Crypto / DeFi / Blockchain, Financial Services

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My complaint:

My phone was damaged and therefore the 2FA (2 factor authentication) is gone. I am unable to access my account from the new phone. I have tried to contact them many times via email and haven’t received any response.

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Justified complaint?

Suggested solution:

They need to remove the 2FA so that I can access my account.

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