RiverLink complaint?

Do you have a dispute or a bad customer experience with RiverLink? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

RiverLink customer service is on 1-855-748-5465 and by email at customerservice@riverlink.com, and RiverLink has walk-up customer service centers in Louisville, Kentucky and Jeffersonville, Indiana. Accounts and invoices can also be managed and paid on riverlink.com. Have your account number or invoice number and your license plate ready.

Invoice or fee to dispute? Start your complaint here as well, and we push it out to RiverLink by email, social media and printed letters.

RiverLink takes toll disputes on its Toll Dispute Form, linked from riverlink.com, which says where to send it, and customer service on 1-855-748-5465 or customerservice@riverlink.com answers questions about a toll or invoice. Give the invoice or account number, the license plate, and the date, time and bridge of each crossing, and say why the toll is wrong: a crossing your prepaid account should have covered, a vehicle you no longer owned, or a charge billed twice. Attach what proves it, such as an account statement, a bill of sale or a registration record, and keep copies and the date you sent it.

Invoice for a crossing your transponder should have paid? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send RiverLink next.

RiverLink sends unpaid tolls and fees to collections, and riverlink.com has a See If You Owe page to check whether a balance has been passed on. Pay or dispute an invoice by the date printed on it, and keep the payment confirmation. Invoices go by mail to the registered owner, so check that the mailing address and plate details on your vehicle record and RiverLink account are current.

RiverLink warns on its own website about fake text messages that imitate toll agencies, claim unpaid tolls and threaten fees if payment is not sent at once, and its advice is not to click the link. Check instead by logging in to your account on riverlink.com, typed into your browser, or by calling 1-855-748-5465. If you already entered card or bank details through a link in a text, contact your bank straight away.

Nothing has been reported about RiverLink here yet. Our research shows what typically goes wrong at all-electronic bridge tolling: invoices for crossings drivers believe their prepaid account covered, invoices sent to a former owner, fees added to unpaid tolls, balances passed to collections, transponders that fail to read, and confusion over the rates for local, E-ZPass and invoiced drivers.

Collections letter for a crossing you paid? Be the first to report it: your case opens the record for the next RiverLink driver chased for the same toll.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of RiverLink through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with RiverLink can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.