Rise of Kingdoms complaint?

Do you have a dispute or a bad customer experience with Rise of Kingdoms? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Rise of Kingdoms customer service runs inside the game, under Settings and then Customer Service, and by email at service@lilith.com, Lilith's player support address. Write from the email address linked to your account if you can, and give your Governor ID, your kingdom, the device and login you use, and for a purchase the store receipt or order number, the date and the amount. Never share your password with anyone who contacts you claiming to be support.

Purchase or account problem to raise? Start your complaint here as well, and we push it out to Lilith Games by email, social media and printed letters.

Refunds for Rise of Kingdoms purchases usually go through the store that took the payment: the App Store for iPhone and iPad or Google Play for Android, each with its own refund request process. Lilith's terms of service say purchases are final and that Lilith is not required to give a refund, so a store refund is not guaranteed. For a pack that was charged but never arrived in the game, email service@lilith.com as well with the receipt, your Governor ID and a screenshot, and ask Lilith to check the purchase.

Charged for gems that never reached your account? We help you write the complaint in minutes through our complaint process, with each receipt and screenshot in order.

To recover a Rise of Kingdoms account, install the game and sign in with the same login you linked to the account before, such as a Lilith account or the Google, Apple or Facebook login you used. If the account does not load, or loads with progress missing, email service@lilith.com with your Governor ID, your kingdom, the old and new device, the login you used and receipts for any purchases, plus a screenshot of your profile if you have one.

Account gone after a new phone? Open a case with us: our trained AI keeps coaching you on what to send Lilith and when to push again.

If your Rise of Kingdoms account is banned or suspended, ask Lilith's player support for the reason in writing, by email at service@lilith.com or through Customer Service in the game, and give your Governor ID, your kingdom and a screenshot of the ban message. Explain what you were doing when the ban happened, list any purchases with receipts, and ask how the decision can be reviewed. Lilith's terms send disputes to arbitration in Shanghai, so a clear written record of every contact matters.

Banned with gems and packs still on the account? Other players with the same ban can back your case up, and we place yours alongside theirs.

Nothing has been reported about Rise of Kingdoms here yet. Our research shows what typically goes wrong at mobile strategy games: gem or pack purchases that do not show up in the game, store charges players do not recognise, accounts lost after a new device or a login change, bans and suspensions without a clear reason, and refunds passed between the game and the app store.

Banned and not told why? Be the first to report it: your case opens the record the next Rise of Kingdoms player checks when the same ban message appears.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Rise of Kingdoms through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Rise of Kingdoms can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.