My complaint:
Horrible experience with Renewal by Andersen of Central Florida. Have a major issue with installation of new pool slider that was incorrectly located and installed and also still have a torn screen that they installed. The other deficient items were fixed and the service team said that the back pool slider had been incorrectly located and installed. My wife and I have called multiple times during the past three months to resolve these last two major issues, speaking to many different people saying we are so sorry and our service dept. is way behind then we are promised it will be escalated and someone will call back within a few days but they never do. The actual product is great, but installation and customer service are totally unsatisfactory. This service has been a disaster with no real communication on making it right. We spent 70K on this project and we are not HAPPY!
Date of experience: August 16, 2023
Suggested solution:
Install a new pool slider correctly and replace the torn screen on another new window that they have known about for 3 months now. The project cost us 70k total and we want 5k refunded for the horrible installation and customer service.
