My complaint:
The install of 7 windows and 3 doors was a complete disaster. Work crew rushed and argued with each other constantly. They wanted job done a day early and were gonna lie about working the last day. So.they would get pd for not working. Shortly after install we had a cold weather front come thru. Every window leaked as did doors, had ice in house etc.. Spoke with Tracy out of Springfield MO and he was rude as said everyone is calling with minor leak complaints and its minor. Except ours was not minor, we had ice in
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our house all over windows and walls. He said that ice is normal, really my house never did that before. Also claimd our product is superior its your house not our products. We had to use hvac tape and seal all windows closed to stop air intrusions. When Sam came and looked at job he said it was really bad install. When Casey came to fix over 3 weeks later , he said its worst install he has ever seen. Said all.he does is go around fixing mistskes instead of doing installs. Says he makes less money fixing stuff because he cant make install bonuseses etc.. Our kitchen sink froze the day before Christmas, we had to cancle our famiy Christmas. Had people in from out of town to include kids and had to do Christmas at a hotel. Because house was freezing cold. My electric
bill was over 600.00 two months in a row from this. So the botched job took 3 days of showing late and leaving early. The fix job took 5 more days to complete. We had to cancle doctor appointments and multiple other ingagments as well. Not to mention they had to replace all j channels on windows from bad install. And put silver screws in siding on all 4 corners of windows. It looks like complete crap. This is 50k in work? I spoke with 800 number and they claimed i would be compensated and well taken care of for the inconvenience. Well its been crickets since that phone call. Got a alot of nothing. Someome needs to adress this. Was a terrible from start to finsh, salesmen ordered wrong window and crew installed before telling us. Was supposed to be a drop in keep trim. We lost our good trim and now that window trim looks like complete crap. They could not retrim due to tile work. Reason for drop in window. When we realized that window was wrong and the leaks our salemen would not return callls. When he did , he promised a service tech and it never happened. We had to keep calling. I will be sure to let others know not to buy your junk. My 78 yr old mom also is a victim of your crap products as well. 20k in doors and all of them leak, you have been back twice and they still leak. Please do something to make.this right.
Brian
Suggested solution:
Compensation for our time, money and over stress and aggravation.
