Regions Bank complaint: Online Zelle scam

Complaint from FedericoB reported on 27 January 2022 about Regions Bank

New complaint
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Complaint resolved
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My complaint:

I was victim of fraud on Nov 27th 2021 where i called a number to reach out Amazon customer service but i called a fraudsters call center. The number i called was 850 726 8116. The fraudsters presented themselves as Amazon and they induced me to send a Zelle payment to them to process a refund. The email they gave me for their Zelle account is eb002411@gmail.com and sent amount: $1399.98. The recipient bank is Regions bank.
I have police investigating this issue and we are requesting to have the name of the account owner at Regions bank to return the money back to me.

Suggested solution:

Regions bank should give the police the details of the account owner that received the money via Zelle with email eb002411@gmail.com or kyrasmith326@yahoo.com because they are fraudsters and they need to be stopped. I want to have the $1399.98 returned to me because i was victim of fraud.

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